Frequently Asked Questions (FAQ)
Q:What are your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C O/A also available.
2) Lead time: normally in 20-25 days after deposit received.
3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing China.
5) Discounts: we offer good discount for large quantity.
Q:How are the goods delivered?
1) Sea freight: we will update sea freight once we know your destination seaport where goods will be delivered.
2) Agent designated by client: please tell us the contact details of your shipping agent and we will arrange the delivery.
Q:What service do you provide?
1) Your inquiry related to our products or price will be replied within 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM: we can help you design any of your customized racking systems.
4) We have highly experienced professional engineers to provide the best solutions.
Q:What is the purchase process for your products?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping.
Q:What are your main advantages?
1) Flexible Payment: We offer O/A 40-60 days payment terms.
2) Fast Lead Time: We can provide rapid delivery for urgent rush orders.
3) Factory Direct Price: Competitive direct manufacturer pricing.
4) Warranty: Two years warranty. Any broken parts will be replaced and sent to you.
Q:Is there a Minimum Order Quantity (MOQ) limitation?
No, but larger quantities come with better pricing. We recommend an order quantity for regular products to fit at least one 20ft container, which is approximately 15 tons, to optimize logistics costs.
RAB Logistics
