Q: What are your trading and payment terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C and O/A options are also available.
2) Lead time: Normally within 20-25 days after the deposit is received.
3) Sample policy: Samples are always available for each model. Samples can be ready in 7-15 days once payment is received.
4) Shipping port: Shanghai / Nanjing, China.
5) Discounts: We offer competitive discounts for large quantities.
Q: How can I arrange delivery for my goods?
1) Sea Freight: We will update the sea freight rates once we know your target sea port where the goods will be delivered.
2) Client-Designated Agent: Please provide us with the contact details of your shipping agent, and we will coordinate the delivery arrangements.
Q: What range of services do you offer?
1) Inquiries related to our products or prices will be replied to within 12 hours.
2) Well-trained and experienced staff to address all inquiries in fluent English.
3) OEM & ODM support; we can assist in designing any customized racking products to meet your specifications.
4) Our highly experienced professional engineers are available to create optimal storage solutions.
Q: What is the standard process to purchase your products?
Design drawing → Confirm drawing → Quotation → Proforma Invoice (PI) → Confirm PI → Arrange 30% deposit → Manufacture → Quality Control (QC) inspection → Pay balance → Shipping
Q: What are your primary advantages?
1) Flexible Payment: Open Account (O/A) terms of 40-60 days are available.
2) Fast Lead Time: Rush orders can be processed for quick delivery.
3) Factory Pricing: Competitive direct manufacturer pricing.
4) Warranty: Two-year warranty; damaged parts will be replaced and shipped to you.
Q: What are your policies regarding Minimum Order Quantity (MOQ) and tooling fees?
MOQ: There is no strict MOQ limitation, but larger order quantities offer better pricing. We recommend an order size of at least one 20ft container (approximately 15 tons) for regular products.
Tooling Fee: For custom products requiring new molds, the tooling cost is charged prior to the first order. This fee will be partially or fully refunded after order quantities reach a specified threshold.
RAB Logistics
